What are the three major reasons you buy from us and not somebody else?
Friendly connection and attention to detail and referrals talked about how much they cared about the project and the client as friends.
Willing to help us when everyone else was busy.
Fair in managing expectations and pricing.
Which one is most important?
The connection and how much they/she cared about us.
What is the point of difference that makes you choose us first?
Not easy to pinpoint here as we didn’t have many options to choose from but caring about us is/was important.
If you could improve 2 things about us, what would they be, and how would you change them?
More accurate pricing guidelines for budget purposes. For example, our cabinetry was budgeted at about $25K and we were taken to their cabinetry partner. Our final price was around $42K.
What are the 2 things that annoy you the most when dealing with businesses in our industry?
Time management
Cost projections
How likely would you refer us to a friend/family member/etc?
Extremely likely.
What would be your rating of us from 1 – 10, with 10 being the best?
9 – nobody is a 10…..other than Bo Derek.