What are the three major reasons you buy from us and not somebody else?
Hammer Construction was recommended to us by a friend. Timeliness of onsite visit and quote.
Which one is most important?
I would say the recommendation was the most important as we didn’t have any familiarity with contractors in the Florida market.
What is the point of difference that makes you choose us first?
Responsiveness and understanding what we were trying to accomplish with our construction project.
If you could improve 2 things about us, what would they be, and how would you change them?
Communication surrounding pricing differentials between budgets and final decisions we made. Part of this was our own issue as we didn’t ask questions about whether our final selections were within the budget forecasts. My only suggestion for changing this would be for more communication throughout the project, which I understand can be challenging with all the moving parts.
What are the 2 things that annoy you the most when dealing with businesses in our industry?
Delays.
How likely would you refer us to a friend/family member/etc?
Very!
What would be your rating of us from 1 – 10, with 10 being the best?
I would give you a 9, especially considering the abrupt change that occurred with the previous owner’s departure. You stepped in as the primary contact and regrouped very quickly. Our house looks fabulous! Thank you so much!