What are the three major reasons you buy from us and not somebody else?
Attention to detail for each portion of project, including impact on other portions and work to be done – i.e. coordination of subcontractors and scheduling for dependent sub projects.
Detailed estimates including documentation of unknowns and possible exceptions or additional expenses that may come up
Proper supervision and follow-up of subcontractors and quality of work done.
Which one is most important?
Hard to pick, but for this project which was both remediation of previous work and finished a job that was already costly due to previous contractor.
The estimating and costing was critical due to budget crunch – helped tremendously with making decisions, etc.
What is the point of difference that makes you choose us first?
Care for the entire project and the details of each step, focus on getting the job done as envisioned by the customer – which meant a lot of time was spent discussing details and pros and cons to avoid issues and surprises.
If you could improve 2 things about us, what would they be, and how would you change them?
Only one thing – documentation on specs on parts of project. A couple of minor issues came up:
Wainscot in bathrooms should have been full 48” not 40”.
Corners of collum wrapped in slate – would have preferred rough stone edges without Schluter type trim – wasn’t discussed ahead of time.
Due to chaos of remediating and finishing a disaster project coming into the mess, this is not a lot of things, and neither was critical. So really just having a spreadsheet or punch list that is handy and kept up to date for details like the above.
What are the 2 things that annoy you the most when dealing with businesses in our industry?
Poor planning and unknown costs and procedures.
How likely would you refer us to a friend/family member/etc?
100%
What would be your rating of us from 1 – 10, with 10 being the best?
9.5+